Knowledge Management

Ya empezó mi Giveaway de información,  si quieres estudiar la Licenciatura en Negocios Internacionales en UANL FACPyA, uno de los cursos más valiosos de la carrera es el de Knowledge Management, en español, administración de Capital Intelectual. La carrera de Negocios Internacionales es en inglés y por lo tanto la información que tengo de esta clase es en inglés, les compartiré parte de lo que aprendí que es lo que se espera que aprendas al terminar esta materia. Si tienen cualquier duda pueden preguntarme a mí o a Google sin problema.

Today’s companies know that the biggest value of a corporation resides in the value of its human capital. Human capital includes not only the talent that is working on the company but all the know-how and the experience of solving issues related to the business environment. That is why today it is pretty common for many companies to add to their meetings or training sessions, not only traditional lectures with hands-on activities but also a challenge for participants to solve a difficult problem that may have been present before in the company. For enterprises, Suppliers are like food, they can survive for weeks without them as long as they find more food later; Customers are like water, without them the company has few days left; but employees are like air, a couple hours without employees can make a company rest in peace.

“Knowledge Management is the process of capturing, distributing, and effectively using knowledge.” (Davenport, 1994) was one of the first and simplest definitions of KM but later on, Knowledge Management was described more like discipline or trait of integrating data (for further communication) that is considered an asset and the availability of transferring them along with the organization. But it was mostly centralized into IT storage of data, it was left that way until recently where we take into consideration further storage of data, solutions, best practices, data mining, and business intelligence along with sharing information with other workers. Meaning that the storage of data and people knowing how to access that data was not enough, and KM implementation would involve changes in the corporate culture to share the data and knowledge that could benefit the company more. A lot of issues have surged from implementing knowledge management like the retention of knowledge and the retirees of a corporation, but for sure knowledge management is here to stay in the 4.0 revolution where data analysis and business integration are quintessential characteristics.

Explain with your own words the mission of KM.
For me, the main goal or mission of knowledge management is to create an environment where the information that is learned throughout the years of operations can be transferred or communicated along with the organization being ready to deploy it broadly across the firm and gain revenue from it.

Explain what KM consists of, with your own words.
Content Management, Expertise Location, Lessons Learned, and Communities of Practice (CoPs) are its main components. Content management is about setting the organization’s information and data online as well as external information that might be helpful for any of the employees. It is important to provide the capability to seamlessly shift to searching the entire web. Expertise locations mean identifying who and where are the experts of a particular area. Lessons learned is the organization’s way of storing and making accessible knowledge of how to do things or things that have been learned throughout the operations, mistakes mostly. And CoPs are groups within the companies where workers come together and share/discuss problems and opportunities as well as best practices and lessons that have been learned through their experience.

There are four ways to implement projects for keeping the flow of
knowledge.

Retaining experience-based know-how, including hard and soft skills needed for achieving an objective. For a salesman, it is important to offer in a certain way and to practice long-term relationships with customers, for example. Helping mentors pass along their expertise more effectively and more importantly helping mentees learn more efficiently. This can be achieved by archiving practical problem sets and presenting them or it can also work out to include and give ownership in a case that is noted to be important for the company, when finished it is important to receive feedback.

Encouraging reverse mentoring from newcomers to elders, such as updating the oldest personnel in how to use new technologies and offer new ways of solving situations. Generating new knowledge by conducting research, benchmarking, or bringing in “resident” artists or scientists whose interactions with employees can spark creativity. By doing this, not only the firm will be more recognized as a more professional firm, but also will encourage every employee to break that barrier of knowledge and innovation can explode, and we know for sure that innovation is a key in today’s world.

Personally, I think that it is important for companies to have the best talent possible at their offices, but it is as important to consider a path for those professionals to transfer their knowledge to the new generations, because otherwise the core capabilities may be weakened when key players of the organization leave. Even though building an efficient strategy for great strategic management may take time for producing and creating value for your company today, taking the time for that kind of project is synonymous with ensuring the success of tomorrow.

Angel Escamilla Rdz

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